We have a professional customer service team of 7 who service Engelhardt Eyewear, Optiproject Australia and Inspecs Australia
Our team is very experienced in the eyewear industry as some team members have manufacturing experience and all have been trained in all facets of customer service.
Their polite and courteous phone manner, you will appreciate, and they will assist you when placing your orders and if you have any queries they will respond as quickly as possible.
The quality control/credit staff have many years experience and certainly will assist with a quick response. By obtaining a RAN (return authorization number) when you need to return a frame for credit assessment, will ensure your claim is processed promptly.
Our dispatch staff, are again, very experienced in their particular field and ensure the stock is picked, packed and dispatched in a professional manner.
All our staff are multi skilled to ensure all orders and customer questions can be answered promptly and efficiently.